When you receive a shipment, inspect it thoroughly. Be sure to retain the original sales invoice.

Return Policy
We offer a return policy for a period of 15 days after your receipt of goods for stock items (i.e., not custom items). If you receive a shipment and find you don't want or like the product for any reason, call us to request a Return Authorization number. Based on your verbal warrant that the merchandise is in new and unused condition, we will assign your RA number by phone. Your RA number is valid for a period of 14 days. Once you have the RA number, prepare the merchandise for return. Include a copy of your sales invoice, along with all original parts, packaging, and literature for the item. Attention to packing and cushioning is a must, as the usable life of a box is shortened each time it is handled by carriers. Once packaged securely, ship the merchandise to the address below. Be sure to insure the shipment adequately against loss or damage.

Northeast Aerodynamics, Inc.
ATTN: RA# _______________ <- your Return Authorization number
PO Box 1054
Hollis, NH 03049

In order to assign credit for the merchandise returned, we must receive it in new and saleable condition, accompanied by a copy of the original sales invoice and with reference to a Return Authorization obtained by you prior to the return shipment. Unauthorized returns will not be honored, and may be refused, returned at your expense, or disposed of at will. Returns of partially built/assembled, used, or damaged goods from the field will not be honored.

Once received and inspected, we assign a credit for the invoice price of the merchandise; shipping charges are not refundable or reimbursable. If you have conferred with us and selected a product more suited to your skills/desires, your credit will apply to the new shipment; or if you prefer a refund, we credit you by the original method of payment.

If the 15-day period has lapsed we may opt, at our sole discretion, to accept a late return with a restocking charge of 25%, for store credit only.

Items sold on Clearance are sold "as is" and are not returnable under any circumstances. This also applies to certain Daily and Weekly Specials, as indicated in the text describing the Specials. Packages or systems are sold at discount and are considered custom orders. They may be returned for store credit or exchange only.

We don't see many returns, but our customers appreciate having the option. Our selection is broad enough that most folks get what they want on the first try.

Damage in transit
If you receive a parcel that is damaged, STOP! If the parcel looks damaged, have the carrier make note of it and, if at all possible, open and inspect the shipment in the carrier's presence. If the contents are damaged in any way, report the damage immediately to us by phone and we will begin damage claim proceedings. Do not discard any packaging materials or otherwise handle or disturb the package. You will receive instructions on the next step, whether it is on-site inspection or retrieval by the carrier. Proceeds from the damage claim filed by NEA will release the shipment of replacement merchandise.